## Hello, how can we help?

### Knowledgebase

- Top articles
  - [**Change my Email Password**  
  Category: Email  
  Login to your SecureHost account.  
  Goto Services > My Services > Click on the relevant hosting account > Click on "Login to Plesk Control Panel"  
  A new window will open with your Plesk control ...](/content/support/knowledgebase.php?article=6/index.html)  
  - [**I am receiving a lot of SPAM**  
  Category: Email  
  If you are receiving too much spam via Email you can increase the SPAM detection rate via PLESK. 1. Log onto Securehost.ie 2. Goto Services > My Services 3. Choose the service related to your email ...](/content/support/knowledgebase.php?article=7/index.html)
  - [**Accessing your Email**  
  Category: Email  
  The settings are the same for IMAP and POP3. Both incoming and outgoing mail servers are the same: fir.securehost.ie  
  Use SSL Incoming Port is 143 or 993 Outgoing Port is 25 or 465 Your username is your full ...](/content/support/knowledgebase.php?article=3/index.html)  
  - [**How to Download Backup of Home Directory, MySQL, or E-mail Only?**  
  Category: Email  
  1. Log into your cPanel account.  
  2. In the Files section, click on Backup Wizard Icon.  
  3. Under Backup or Restore text, click on the Backup button.  
  4. In the 2nd step, Full or Partial Backup option, ...](/content/support/knowledgebase.php?article=1/index.html)  
  - [**What server is my hosting on?**  
  Category: Email  
  Log into your account on Securehost.ie  
  Goto Services > My Services > Click on the hosting account you want to access  
  You'll see the name of the server after Server Name.](/content/support/knowledgebase.php?article=4/index.html)  
  - [**Android Phone**  
  Category: Email  
  Goto Email Type in your email address and password click next select IMAP Account Incoming server settings: Your username is your email address Click Next SMTP Server is fir.securehost.ie or pine.securehost.i ...](/content/support/knowledgebase.php?article=5/index.html)

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